Service as a strategic pillar at Hermle

At its Open House in May, Hermle in Gosheim presented not only technological innovations but also highlighted its strategic focus on service. In a market increasingly driven by unmanned production and high machine availability, service proves essential for customer satisfaction and operational continuity.

Hermle observes that the rise in automated production directly increases pressure on its service network. More customers are producing around the clock, leading to heavier machine utilization and shorter maintenance intervals. With thousands of Hermle machines in use worldwide—some dating back to the 1980s, reliable service is indispensable. To meet this demand, Hermle has invested heavily in expanding its service capacity. A new facility in Zimmern ob Rottweil has been opened for spare parts storage and service operations. Conveniently located near a major highway, the site enables faster deliveries. The fleet of service vehicles has also been expanded with fully equipped vans capable of on-site maintenance and repairs. Hermle views service not as an add-on, but as a decisive factor for customer loyalty: “The first machine is sold by the sales rep, the next one by the service,” says board member Franz-Xaver Bernhard.

Remote Service and Gen 2 machines

Remote Service is also gaining traction. While customers were once hesitant to share machine data, more are now open to granting Hermle remote access. This allows for predictive maintenance planning and helps prevent unplanned downtime, always with the customer's explicit consent within a secure framework.

To further align machines with modern production needs, Hermle introduced the first models of its Gen 2 series during the Open House: the C 650, C 32, and C 42. These mark the start of a transition to a new machine architecture. Key innovations include the switch to ProfiNet communication, integration of IO-Link sensors, and the use of frequency-controlled auxiliary drives. These improvements enhance both process stability and energy efficiency. Additional upgrades include improved spindle and cabinet cooling, an advanced coolant filtration system, and the option of Heidenhain TNC7 or Siemens Sinumerik ONE controls. These Gen 2 models are optimized for demanding production environments and contribute to lower operating costs and higher uptime, indirectly reducing the load on Hermle’s service department.

At EMO Hannover 2025, Hermle will showcase  its Gen 2 machines and optimized service strategies, reinforcing the message that cutting-edge technology and exceptional support must go hand in hand.